1. Knowledge Management
   1. Process Flow
   2. Library
   3. Templates
   4. Search Results and Focus
   5. Data Migration
   6. Tagging
   7. Development to Address
      1. Full Workflow Versioning
      2. Full Media Library
         1. File Attachments
         2. Add support for SWF movies (Spring 2010)
         3. MS Word Imbedding
      3. Google like tagging
      4. Labels vs Tagging
         1. Step 1: right mouse, Select Label, type in name.
         2. Step 2: Labeled item now on left nav.
   8. Work by Consultant
      1. Template Locations
      2. 90% Complete at the time of the meeting
         1. Publish Article
         2. Email Notification
         3. Link in the left nav
            1. Groups
            2. Roles
         4. Workflows
            1. Working with Scott
            2. Buttons
            3. Single Business to send out Email
            4. Follow up with Jay Berlin
         5. Rework the "Filter"
            1. Show Buttons
            2. Show Filters
            3. Show Roles
      3. Goals
         1. Compare vision to reality
         2. Close to product, but a stretch.
      4. Fear: change now, not later.
      5. Use of Labels
         1. Versioning
         2. Media Library
         3. File attachments
         4. Tagging
         5. KM Manager: Category and Tags
   9. Enhancements
      1. Main topics to "follow"
      2. Graphical Workflow
      3. Fear: Tailoring vs Product Development
      4. DESIRE: PERMALINK
2. Web Development
3. Event Management
   1. SNC Home Grown
   2. Acme has xx Event Management
   3. BMC Event Management
   4. MS MOM
4. Change Management
5. Service Catalog
   1. NewScale like usage
   2. Service Portfolio Management
      1. SLA or "Contract Plug-in"
         1. Choose only one
         2. Contract not released
      2. One or Many Services
      3. Factory Model
      4. Bundled to make a service
      5. Author and defile SLA
      6. Dashboard
      7. Tool Time Line
   3. Actionable Requests
   4. INCORPORATE ITIL 3.0
   5. BUSINESS SERVICE LEVEL
   6. NO TYING BACK COST
   7. END USER CONSTRAINTS
      1. SLA
      2. Meet 1 of X SLAs
      3. Date/ Time based SLAs
   8. Acme Action Items
      1. Provide Pat with some templates
      2. Clean up example doc and send it to Pat
      3. Consider the Angry Monkey Syndrome
6. Discovery
   1. Define Priorities
   2. Storage Issues
   3. MID Server Distribution
      1. How many?
      2. Requires assistance from PS
   4. Development Pipeline
      1. Layer 2 Discovery
      2. Identify in Change Management
      3. Tied to Asset Management
      4. Tied to CMDB
   5. Acme Action Items
      1. Requirements List
   6. Discovery Requirements
      1. Training
         1. Customize
         2. Classifications
      2. Role Based CI and BSM
      3. BSM Maps are hard to manage
      4. SAN Discovery
      5. SAS (Serial Access Storage)
      6. Time lines
      7. Model #s
      8. Initial App and Filter
      9. APP Profiles (Blueprints)
      10. No Registry Keys
      11. APPs Installed but not running
      12. Running Apps
      13. Track OS in separate table
      14. EXTRACT CMDB RELATIONSHIPS
      15. Acme uses: IIS AND .NET
      16. NICs
          1. Production Back Up NIC
          2. Subnets are used for back ups
          3. NOT USING NIC “TEAMING”
      17. Hardware and Application Requirements
          1. Example: NETAPP
             1. APP Profiling
             2. Mapping to a Business Service
          2. What to capture
             1. Differences
             2. Deltas
             3. ADCM
             4. APP Usage
             5. Example: MS Exchange
             6. Exchange with or without OWA
             7. Exchange Unified Messaging
             8. BES, AD, GALS, Etc.
             9. Imaging
             10. Platform
             11. Request SQL
             12. Server Build
             13. Separate Applications
             14. Configured to Run
             15. Config vs. Installed
             16. Provide Basic Tool
             17. Find 80%
             18. Rediscover 20%
             19. Symphony
             20. Combo of Services
             21. Hardware (big)
             22. Software (APPS)
             23. Runs on IIS
             24. Runs .Net
             25. Talk to DB
             26. Talk to other apps
             27. Manufacturing Discovery NA
          3. Discovery Talking Points
             1. WMI
             2. Linux
             3. "Cluster" Based Table
             4. Find Windows OS and move it.
             5. Hardware Schema
             6. Not hard to classify
             7. Sensors are hardwired
             8. Clean up - Not short term
          4. Database Instance
             1. How to tie in?
             2. Not all components Discovered
          5. Normalization
             1. Maker
             2. Model
             3. Hardware
             4. Software
             5. SPA Package
             6. Software instance
             7. OS Association with Hardware
             8. World Languages
7. CMDB
   1. ECMDB
   2. Filtered views
      1. Role Based
      2. Group Based
      3. Access Control
      4. Related CI
      5. Filter Apps
   3. Redundant associations
      1. Failover
      2. Alternate Routes
   4. Flagging Cluster
   5. Subscription Notification Plug-in
   6. Impact Visualization
   7. Aggregation Relationship
   8. Role Based Views
   9. Impact on Clusters
   10. Alarms
   11. Tables/ Relationships
   12. Fixed set of Relationships
   13. Advanced BSM Maps
   14. Comprehensive BSM Maps
   15. Subscription Notification Plug-in
   16. Service Model/ Logical CMDB
8. Operations
   1. Performance Testing
      1. SNC Apps
      2. Joe and Bill to help Anthony
      3. MS SQL
   2. Remote Access
      1. VPN
      2. Citrix
      3. GoToMeeting
      4. Mark now has access
   3. Instance implementation and maint
   4. BSM Maps are too slow
   5. Relationships
      1. CMDB: Parent/ Child (Right to Left)
      2. Root Cause Analysis (RCA)
9. Acme PPM
10. Problem Management
    1. Known Error-Not out of box.