| Leads |
| 1 Website New Registration |
| 2 On the Ban List OR Other Market Intelligence |
| 3 Report to Supervisor |
| 4 Corporate Email Address |
| 5 Asking for more company info |
| 6 Company Research |
| 7 Corporate Licence/Corporate e-mail |
| 8 Case Closed Lost |
| 9 Open free trial access |
| 9.1 Free Trial - with corporate email registered |
| 9.2 Free Trial - without corporate email registered |
| 10 Get feedbacks |
| 11 Complimentary Access Ending Soon |
| 12 Get feedbacks |
| 13 Complimentary Access Expired |
| 14 Get feedbacks |
| 15 Multi-trial Application |
| 16 Discuss to see if we can offer another trial |
| 17 Product Introduction, come out the suitable package for clients |
| 17.1 When clients asking for price directly |
| 17.1.1 We are not allowed to share rate card |
| 17.1.2 Cannot quote without sufficient info |
| 17.2 Self-Introduction |
| 17.2.1 Product Introduction |
| 17.2.1.1 Introduce other services we have except website |
| 17.2.1.2 Overall product Introduction |
| 17.2.2 Our Strength compared with competitors |
| 17.2.3 How Mysteel products/services can benefit |
| 17.2.4 Company Introduction |
| 17.3 Q&A: What's the difference bwtween Mysteel.com and Mysteel.net |
| 17.4 Q&A: Our payment terms - payment methods & if we support monthly payment |
| 17.5 Phone Call but failed |
| 17.6 Customer Query |
| 18 Ready for Quotation |
| 19 Official Quotation |
| 19.1 Official Quote: New |
| 19.2 Official Quote: Renew |
| 20 Make a Deal |
| 21 Asking for Billing info |
| 22 Process Invoice and Service Agreement |
| 23 Negotination Process |
| 23.1 Be firm with the price |
| 23.2 Our product deserve this price |
| 23.3 Agree to offer discount |
| 23.4 Why Price Increased so much |
| 23.5 Chasing for feedbacks |
| 23.6 Goodbye E-mail |
| 23.7 Client Interest In new products |
| 24 Send Invoice and Service Agreement |
| 25 Received Payment before due day & Signed Service Agreement |
| 26 Open Account / Payment Received Notification |
| 27 Chasing |
| 27.1 Payment/Service Agreement Reminder |
| 28 Deal Closed Win |
| 29 Notification & Open trial account |
| 30 Notification & Reject Trial Request |
| 31 Clients show interest to know more |
| 32 Regular Customer Services |
| 32.1 Looking for Feedbacks & New Sales Opportunities |
| 32.2 Change/Add/Delete Authorized Users |
| 32.3 Help clients solve daily questions regrading to 'content' |
| 32.4 Renewal Service |
| 33 Intention to renew |
| 34 Figure out the reason/Schedule a Phone call |
| 35 Get Feedbacks |
| 36 A follow up email & Phone call |
