1. useful sources
   1. Katrina Clokie
   2. Jesper Ottosen
   3. Augusto Evangelisti
   4. The future of the Test Manager?
   5. ISTQB
   6. The recipe for a good Tester
2. never compromise quality
3. Team work: distribution & leading
   1. let people self-organize around work
   2. trust your Team
   3. delegate some responsibilities
      1. which allow Team to evolve and grow
      2. which allow to feel needed
   4. stimulate Team development
      1. each member must show himself as well as possible
   5. take care of Team
      1. find an individual approach to everybody
   6. be a listener
      1. accumulate useful information
      2. smile
   7. eliminate cognitive misunderstandings
   8. motivate
   9. make people happy
   10. be a leader
   11. inspire
   12. protect your Team
4. Process's owner
   1. understand what kind of process you are managing
      1. interrelated processes
   2. be in the context with reality
   3. establish the organization's quality policies
   4. have a clear understanding about Team and own capability, strengths and weaknesses
   5. through the improvement of testing process improve the whole process of product development
   6. to carry out Team activities planning
      1. long-term
      2. short-term
   7. basic knowledge owner
      1. great technical specialist
      2. knows good tools, practices, patterns...
5. Problem solving & making decisions
   1. make logical decisions
      1. ability to make emotions-free decisions
   2. solve problems
      1. FIND THE BEST SOLUTIONS
      2. remove barriers
   3. be a facilitator
   4. achieve goals
   5. use visualization
6. Team work: Team development & personal development
   1. Constant learning
      1. apply new knowledge in practice
      2. generate new ideas and strategy for their realization
   2. follow continuous improvement way
   3. innovation implementation
   4. develop your team
   5. share knowledge
      1. trainer
      2. teacher
      3. mentor
      4. coacher
   6. balance
7. Personal Skills & selfImprovement
   1. stress resistance
   2. receive feedback
      1. improve the process and product
      2. constructive perception
   3. ask the right questions
   4. be a good communicator
   5. be always one step ahead
   6. have a unique type of thinking
      1. critical thinking
      2. systems thinking
      3. visual thinking