| New Era Computing |
| 1 Intelligent Systems |
| 1.1 Cognitive Analysis |
| 1.2 Computer Systems that Learn |
| 1.3 ....that Hypothesize |
| 1.4 ....that Suggest |
| 2 Big Data |
| 2.1 Data finds Data |
| 2.2 Data finds the people |
| 2.3 Context to provide relevance |
| 2.4 Situation + Time + Place |
| 2.5 Non-obvious Relationship Awareness (NORA) |
| 2.6 When Bad Big Data can be Good Big Data |
| 2.6.1 Untrusted Data - just as valuable potentially depending upon.... |
| 2.6.1.1 Context |
| 2.6.1.2 Situation |
| 2.6.1.3 Location |
| 2.6.1.4 Time |
| 2.6.2 Destructive vs. Non-destructive interference |
| 2.6.3 Trusted Data |
| 2.6.3.1 Single View of Customer (SVOC) |
| 2.7 Complex Algorithms to differentiate |
| 2.7.1 but also used to hide and defraud |
| 3 BPM |
| 3.1 5% are STP that require no human intervention |
| 3.2 25% of processes are predictable and repeatable |
| 3.2.1 = domain focus of traditional BPM = |
| 3.3 70% of all processes are unstructured, non-predictable, and often non-repeatable |
| 3.4 Simplicity, Visibility, Governance and Control is the STRATEGY |
| 3.4.1 "automation" a mere tactic |
| 3.5 80% of Users operate the 70% of processes that are non-repeatable |
| 3.5.1 e-mail |
| 3.5.2 ad-hoc |
| 3.5.3 unstructured |
| 3.5.4 non-predictable |
| 3.5.5 spreadsheets |
| 3.5.6 documents |
| 3.5.7 social interactions |
| 3.6 Who will own the "app store" for business process(es) ? |
| 4 Social Business |
| 4.1 Wisdom of crowds |
| 4.2 Peer recommendations trump all others |
| 4.3 Social BPM |
| 4.4 Power of one-voice |
| 4.5 Klout scores to measure "influence" |
| 4.6 Era of the CMO is now |
| 4.6.1 Non-trusted brand market communications |
| 4.6.2 Extreme Collaboration |
| 4.6.3 Customer market of 1 |
| 5 Cloud Computing |
| 5.1 IaaS |
| 5.1.1 MyOwn-Premise |
| 5.2 PaaS |
| 5.2.1 Commoditized already on the public cloud |
| 5.3 SaaS |
| 5.3.1 Traditional vendors obliged to re-factor their I/P or go out of business |
| 5.4 BPaaS |
| 5.4.1 Process "app stores" to emerge on the Cloud |
| 5.4.2 Business Process Mashups without recourse to IT |
| 6 Software Vendors |
| 6.1 Freemium license model |
| 6.2 pay-per-usage |
| 6.3 opensource new-entrants = "good enough" in many domains already |
| 6.4 COTS |
| 6.4.1 No longer "1 app" but dozens of variations |
| 6.5 bespoke |
| 6.5.1 "app" development in the hands of the masses |
| 6.5.2 Skills barrier diminishing across BRIC |
| 6.6 Products have rapidly diminishing half-lives |
| 7 Digital Natives |
| 7.1 iGeneration expects: |
| 7.1.1 Always On |
| 7.1.2 Anywhere |
| 7.1.3 Everywhere |
| 7.1.4 Freemium licenses |
| 7.1.5 iPad + iTunes ease of use |
| 8 Business Outperformers |
| 8.1 Maniacal focus on operational discipline |
| 8.2 Paranoid about productivity |
| 8.3 Empirically creative |
| 8.4 Businesses must be run on facts not intuition |
| 9 Predictive Analytics |
| 9.1 Instrumented Business Processes |
| 9.1.1 People |
| 9.1.2 Process |
| 9.1.3 Information |
| 9.2 Decision Management |
| 9.2.1 Insight into Action |
| 9.3 Data is the new "oil" of business |
| 9.3.1 Need to refine for better decision making |
| A1 Contact the author |
| A1.1 tigerman@thejungleroom.co.uk |
| A1.2 Twitter: @GarryGomersall |
