WHY1: Why testers do not have a feedback from developers
Answer 1: Lack of developers' time
WHY2: Why does Lack of developers' time exist for feedback
Answer 2: Such activities do not estimate in US story points
WHY 3: Why do such activities not estimate in US story points
Answer 3: Because such activities are not considered labor-intensive
WHY 4: Why are such activities not considered labor-intensive
Answer 4: because its percentage are considered as low
Why 5: Why are its percentage considered as low
Answer 5: because quantity of requests from stakeholder was forecast as low
We find Root Cause: quantity of requests from stakeholder was forecast as low
8D. Step 4. Root Cause Analysis. Part 2: 5 WHY
Detailed Problem Description
Thanks to a detailed description of the problem through 5W + 2H, we get a more detailed representation of it in comparison with the original
Root Cause Analysis. Part 1: FishBone
We decided the most possible cause: Testers do not have feedback from developers
The main aim is to determine the root cause of a problem by repeating the question "Why?" Each answer forms the next question.
To search the root cause, you do not have to answer all 5 Why, sometimes its can be less or more
Remember: do not find a guilty person, try to find problems in process
If the analysis did not show a sufficient result, use the next FishBone possible cause.
If all efforts have been in vain, try to change your mind and fill new FishBone, try to find out possible cause that were not taken into account earlier.
Despite the fact that "5 Why" applies to the most possible cause, pay attention to the others and create a strategy for working with them.
Often they help to identify problems in the process, not just about the current problem
More Maps From User
Copy the code to embed this map into your article. The embeded map can even be zoomed in / out