1. Inquiries
   1. High
      1. Immediate custom response / invitation for admissions advising session
      2. Follow up email after 2 weeks if no response to first email
      3. Additional follow up 1 month later if no response to second email
      4. Invitation to virtual open house
   2. Medium
      1. Immediate custom response / invitation for admissions advising session
      2. Follow up email after 1 month if no response to first email
      3. Invitation to virtual open house
   3. Low
      1. Immediate custom response / invitation for admissions advising session
      2. Invitation to virtual open house
2. Diploma Registrants
   1. When started: Auto response email
   2. Immediate custom response / invitation for admissions advising session
      1. subscribed to newsletter
      2. invitation to monthly hangouts session?
      3. gallery of OPs access?
      4. special support forum access?
   3. If not complete after 2 weeks: nudge email / invitation for support
   4. If not complete after 1 month: nudge email / invitation for support
   5. If not complete after 2 months: nudge email / invitation for support
   6. monthly nudges as appropriate
   7. When complete: auto registration completion email
   8. If fee not paid after 1 week: reminder email
   9. If fee not paid after 3 weeks: reminder email
   10. If fee not paid after 2 months: reminder email
   11. monthly nudges as appropriate
   12. When paid: send letter of enrollment, outline of additional support available
       1. email/skype support from Dir of Associate Services
       2. online resources
          1. gallery of OPs access?
          2. forum access?
       3. assigned to buddy/current associate?
       4. monthly hangouts session?
3. Degree Applicants
   1. When started: Auto response email
   2. Immediate custom response / invitation for admissions advising session
      1. subscribed to newsletter
      2. invitation to monthly hangouts session?
      3. gallery of OPs access?
      4. special support forum access?
   3. If not complete after 2 weeks: nudge email / invitation for support
   4. If not complete after 1 month: nudge email / invitation for support
   5. If not complete after 2 months: nudge email / invitation for support
   6. monthly nudges as appropriate
   7. When complete: auto registration completion email
   8. If fee not paid after 1 week: reminder email
   9. If fee not paid after 3 weeks: reminder email
   10. If fee not paid after 2 months: reminder email
   11. monthly nudges as appropriate
   12. When app fee paid and letter of rec received: send info to Liora
       1. schedule interview
   13. When accepted: send acceptance letter / outline of additional support available
       1. email/skype support from Dir of Associate Services
       2. online resources
          1. gallery of OPs
          2. forum access?
       3. gallery of OPs access?
       4. forum access?
       5. assigned to buddy/current associate?
       6. monthly hangouts session?