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Porsche-IVR-2.0

Add by _xmind_vLjjlowZqP | May 31, 2018 17:11  586 |  169
Porsche-IVR-2.0
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Thank you for calling Porsche Cars North America. For Roadside Assistance, press 1. For other questions, tell us how we can help, or press 0 for a menu.
1 Press 1: Roadside Assistance
2 Press 0
2.1 Touchtone Menu
2.1.1 For Porsche Financial Services, press 1
2.1.2 For Customer Relations Specialist, press 2
2.1.3 For Porsche Experience Centers, press 3
2.1.4 To order Porsche Driver's Selection, press 4
2.1.5 To repeat this menu, press 0
3 Speech Recognition
3.1 Inaudible
3.1.1 Second Try
3.1.1.1 I'm sorry, I didn't understand that. Let's try another approach.
3.2 Recognized Keywords
3.2.1 PFS Payoff Quote KWs
3.2.1.1 We'll connect you to request a payoff quote now. If this isn't where you want to go, press *
3.2.1.1.1 Press *, Forward to Main Touchtone Menu
3.2.1.1.2 This call may be recorded for monitoring and quality assurance purposes.
3.2.1.1.2.1 Forward to XXX-XXX-XXXX
3.2.2 PFS Autopay KWs
3.2.2.1 We'll connect you to autopay by phone. If this isn't where you want to go, press *
3.2.2.1.1 Press *, Forward to Main Touchtone Menu
3.2.2.1.2 Forward to XXX-XXX-XXXX
3.2.3 PFS Customer Service KWs
3.2.3.1 (En Espanol) For Spanish, press 9
3.2.3.1.1 Press 9, Forward to XXX-XXX-XXXX
3.2.3.1.2 We'll connect you to Porsche Financial Services regarding your current agreement. If this isn't where you want to go, press *
3.2.3.1.2.1 Press *, Forward to Main Touchtone Menu
3.2.3.1.2.2 Forward to XXX-XXX-XXXX
3.2.4 PFS Remarketing KWs
3.2.4.1 (En Espanol) For Spanish, press 9
3.2.4.1.1 Press 9, Forward to XXX-XXX-XXXX
3.2.4.1.2 We'll connect you to the Porsche Financial Services team regarding your agreement end of term. If this isn't where you want to go, press *
3.2.4.1.2.1 Press *, Forward to Main Touchtone Menu
3.2.4.1.2.2 Forward to XXX-XXX-XXXX
3.2.5 Top level PEC
3.2.5.1 Forward to XXX-XXX-XXXX
3.2.6 Which PEC
3.2.6.1 Are you interested in reaching Atlanta, Los Angeles or Birmingham?
3.2.6.1.1 Inaudible/No Match, Forward to top level PEC
3.2.6.1.2 Atlanta
3.2.6.1.2.1 We'll connect you to the Atlanta Experience Center. If this isn't where you want to go, press *
3.2.6.1.2.1.1 Press *, Forward to top level PEC
3.2.6.1.2.1.2 Forward to XXX-XXX-XXXX
3.2.6.1.3 Los Angeles
3.2.6.1.3.1 We'll connect you to the Los Angeles Experience Center. If this isn't where you want to go, press *
3.2.6.1.3.1.1 Press *, Forward to top level PEC
3.2.6.1.3.1.2 Forward to XXX-XXX-XXXX
3.2.6.1.4 Birmingham
3.2.6.1.4.1 We'll connect you to the Porsche Sport Driving School in Birmingham. If this isn't where you want to go, press *
3.2.6.1.4.1.1 Press *, Forward to top level PEC
3.2.6.1.4.1.2 Forward to XXX-XXX-XXXX
3.2.7 PEC Atlanta Drive Exp
3.2.7.1 We'll connect you to the Atlanta Drive Experience. If this isn't where you want to go, press *
3.2.7.1.1 Press *, Forward to Main Touchtone Menu
3.2.7.1.2 Forward to XXX-XXX-XXXX
3.2.8 PEC Atlanta
3.2.8.1 We'll connect you to the Atlanta Experience Center. If this isn't where you want to go, press *
3.2.8.1.1 Press *, Forward to Main Touchtone Menu
3.2.8.1.2 Forward to XXX-XXX-XXXX
3.2.9 PEC Atlanta Classic
3.2.9.1 We'll connect you to the Atlanta Classic Car Workshop. If this isn't where you want to go, press *
3.2.9.1.1 Press *, Forward to Main Touchtone Menu
3.2.9.1.2 Forward to XXX-XXX-XXXX
3.2.10 PEC Los Angeles Drive Exp
3.2.10.1 We'll connect you to the Los Angeles Drive Experience. If this isn't where you want to go, press *
3.2.10.1.1 Press *, Forward to Main Touchtone Menu
3.2.10.1.2 Forward to XXX-XXX-XXXX
3.2.11 PEC Los Angeles
3.2.11.1 We'll connect you to the Los Angeles Experience Center. If this isn't where you want to go, press *
3.2.11.1.1 Press *, Forward to Main Touchtone Menu
3.2.11.1.2 Forward to XXX-XXX-XXXX
3.2.12 Porsche Sport Driving School KWs
3.2.12.1 We'll connect you to the Porsche Sport Driving School in Birmingham. If this isn't where you want to go, press *
3.2.12.1.1 Press *, Forward to Main Touchtone Menu
3.2.12.1.2 Forward to XXX-XXX-XXXX
3.2.13 Which Restaurant
3.2.13.1 Inaudible/No Match, Forward to top level PEC
3.2.13.2 356
3.2.13.2.1 We'll connect you to the Atlanta 356 restaurant. If this isn't where you want to go, press *
3.2.13.2.1.1 Press *, Forward to top level PEC
3.2.13.2.1.2 Forward to XXX-XXX-XXXX
3.2.13.3 917
3.2.13.3.1 We'll connect you to the Los Angeles 917 restaurant. If this isn't where you want to go, press *
3.2.13.3.1.1 Press *, Forward to top level PEC
3.2.13.3.1.2 Forward to XXX-XXX-XXXX
3.2.14 Restaurant 356
3.2.14.1 We'll connect you to the Atlanta 356 restaurant. If this isn't where you want to go, press *
3.2.14.1.1 Press *, Forward to Main Touchtone Menu
3.2.14.1.2 Forward to XXX-XXX-XXXX
3.2.15 Restaurant 917
3.2.15.1 We'll connect you to the Los Angeles 917 restaurant. If this isn't where you want to go, press *
3.2.15.1.1 Press *, Forward to Main Touchtone Menu
3.2.15.1.2 Forward to XXX-XXX-XXXX
3.2.16 Reservation or Booking
3.2.16.1 Are you interested in a restaurant booking at 356 or 917 or a drive experience in Atlanta, Los Angeles or Birmingham?
3.2.16.1.1 Inaudible/No Match, Forward to top level PEC
3.2.16.1.2 Restaurant 356
3.2.16.1.2.1 We'll connect you to the Atlanta 356 restaurant. If this isn't where you want to go, press *
3.2.16.1.2.1.1 Press *, Forward to top level PEC
3.2.16.1.2.1.2 Forward to XXX-XXX-XXXX
3.2.16.1.3 917
3.2.16.1.3.1 We'll connect you to the Los Angeles 917 restaurant. If this isn't where you want to go, press *
3.2.16.1.3.1.1 Press *, Forward to top level PEC
3.2.16.1.3.1.2 Forward to XXX-XXX-XXXX
3.2.16.1.4 PEC Atlanta Drive Exp
3.2.16.1.4.1 We'll connect you to the Atlanta Drive Experience. If this isn't where you want to go, press *
3.2.16.1.4.1.1 Press *, Forward to top level PEC
3.2.16.1.4.1.2 Forward to XXX-XXX-XXXX
3.2.16.1.5 PEC Los Angeles Drive Exp
3.2.16.1.5.1 We'll connect you to the Los Angeles Drive Experience. If this isn't where you want to go, press *
3.2.16.1.5.1.1 Press *, Forward to top level PEC
3.2.16.1.5.1.2 Forward to XXX-XXX-XXXX
3.2.16.1.6 PSDS in Birmingham
3.2.16.1.6.1 We'll connect you to the Porsche Sport Driving School in Birmingham. If this isn't where you want to go, press *
3.2.16.1.6.1.1 Press *, Forward to top level PEC
3.2.16.1.6.1.2 Forward to XXX-XXX-XXXX
3.2.17 Diesel Settlement KWs
3.2.17.1 We'll connect you to the diesel settlements team. If this isn't where you want to go, press *
3.2.17.1.1 Press *, Forward to Main Touchtone Menu
3.2.17.1.2 Forward to XXX-XXX-XXXX
3.2.18 Connect Support KWs
3.2.18.1 We'll connect you to Porsche Connect Support. If this isn't where you want to go, press *
3.2.18.1.1 Press *, Forward to Main Touchtone Menu
3.2.18.1.2 Forward to XXX-XXX-XXXX
3.2.19 Customer Care KWs
3.2.19.1 We'll connect you to Porsche Customer Care. If this isn't where you want to go, press *
3.2.19.1.1 Press *, Forward to Main Touchtone Menu
3.2.19.1.2 Forward to XXX-XXX-XXXX
3.2.20 Driver's Selection KWs
3.2.20.1 We'll connect you to Porsche Driver's Selection. If this isn't where you want to go, press *
3.2.20.1.1 Press *, Forward to Main Touchtone Menu
3.2.20.1.2 Forward to XXX-XXX-XXXX

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