XMind

How to Win Friends & Influence People (Dale Carnigie)

1. a) Fundamental Techniques in Handling People

   1. 1. Don't criticise, condemn or complain

   2. 2. Give honest and sincere appreciation

   3. 3. Arouse in the other person an eager want

2. b) Six ways to make people like you

   1. 1. Become genuinely interested in opther people

   2. 2. Smile

   3. 3. Remember that a person's name is to that person the sweetest and most important sound in any language

   4. 4. Be a good listener and Encourage other to talk abaout themselves

   5. 5. Talk in terms of other person's interest

   6. 6. Make the other person feel important - and do it sincerely

3. c) Win people to your way of thinking

   1. 1. The only way to get the best of an argument is to avoid it

   2. 2. Show respect for the other person's opininions - Never say, 'You're wrong'

   3. 3. If you're wrong, admit it quickly and emphatically

   4. 4. Begin in a friendly way

   5. 5. Get the other person say 'yes, yes' immediately

   6. 6. Let the other person do a great deal of the talking

   7. 7. Let the other person feel that the idea is his or hers

   8. 8. Try honestly to see things from the other person's point of view

   9. 9. Be symphathetic with the other person's ideas and desires

   10. 10. Appeal to the nobler motives

   11. 11. Dramatise your ideas

   12. 12. Throw down a challenge

4. 4. Be a Leader: How to CHANGE people WITHOUT giving OFFENCE

   1. 1. Begin with praise and honest appreciation

   2. 2. Call attention to people's mistakes indirectly

   3. 3. Talk about your own mistakes before criticising the other persons

   4. 4. Ask questions instead of giving direct orders

   5. 5. Let the other person save face

   6. 6. Praise the slightest improvement and praise every improvement. Be 'hearty in your approbation and lavish in your praise'

   7. 7. Give the other person a fine reputation to live up to

   8. 8. Use encouragement. Make the fault seem easy to correct

   9. 9. Make the other person happy about doing the thing you suggest