XMind

MARKETING & TRAINING

1. FORMAL TRAINING COURSES

   1. Gauge requirements

   2. Basic Computer Skills

      1. ?

   3. Operators

      1. Understanding Alarms & Implications

      2. Processing Alarms

         1. Hold Implications (medical)

      3. ?? Internal Policies & Procedures

         will have to get directly from company if directed training for specific company

      4. Shortcuts

      5. Understanding Information Displayed

      6. Operators Handbook ????????

   4. Adminstrators

      1. Security Template & Authorised Users

      2. System Checks

      3. Reporting

      4. Troubleshooting

      5. Customer Masterfile

   5. Client Specific

      1. Using client policies & procedures

2. VIDEO TUTORIALS

   1. Introduction to GSA / WM

   2. Installation

   3. Receiver Setups

   4. Network Setup

   5. GSM Modem Setup

   6. Control Centre Setups

   7. Signal Decoding Process/Intepretation

   8. Customer Masterfile

      1. General

      2. Information Required for WM Customer Takeon

      3. Site Numbers/Keyholders

      4. Zones

      5. Radio/GPRS/Telephone Setup

      6. Open / Close Schedules

      7. Partitions

   9. Area Setups

   10. Global Services Setups

   11. Armed Response Setups

   12. Automatic Email History Reports

   13. SMS Keyholders

   14. Data Queries

   15. User Defined Views

   16. Printing Functions

       MS Office installed ??

   17. Job Carding

       FROM STACK AND MANUAL CREATE

   18. Technician SMS Testing

3. WRITTEN GUIDES

   1. User Guide

   2. Troubleshooting

   3. EQUIPMENT TESTING

   4. Information Required for WM Customer Takeon

      Medical Emergency situations Armed Response Which Police Station Keyholder sequence Who to call if KH not available Challenge and Duress codes

4. ONLINE SUPPORT

   1. Frequently Asked Questions

   2. Email directed to all

5. ADMINISTRATION

   1. FORMAL TRAINING

      1. Venues & Catering

      2. Overhead Projector

      3. PC Setups ???? Do not pay attention to overhead

      4. Stationery

      5. Handouts

      6. Testing

      7. Certification with Recognised Institute ??

6. CUSTOMER DATABASE - COMMON ACCESS

   1. EMAIL addresses

      1. MAILSHOTS

         1. New Features

         2. In Development

         3. User Wish List ????

      2. EMAIL to find out response to formal training & videos

   2. INVOICING

      1. Formal Training

      2. Video Tutorials

         1. LICENCE CODE TO INSTALL

         2. VIEW ONLINE

      3. Written Guides ???