XMind

Managing Costs & Quality

1. Cost management

   1. Conventional

      1. Eg: Variances

      2. Focus on Cost Control

   2. Contemporary

      1. Process focused

      2. Value analysis

      3. Strategic focus

2. Cost Management Techniques

   1. ABM

   2. BPR

   3. Life-cycle Costing

   4. Target Costing

3. Quality

   1. 2 Approaches

      1. Quality Assurance

      2. Total Quality Management

   2. Costs of Quality

      1. Prevention

      2. Appraisal

      3. Internal Failure

      4. External Failure

4. Key Concepts: Value Added vs Non-Value added Process/Activity perspective Customer value Root causes of costs