XMind

Others

1. Roles & Responsibilities

   1. Project Manager

   2. Sponsor

      1. Has Requirement that must be met

      2. Is a Project stakeholder

      3. Advocate for or champions the project, especially while the project concept is being put together

      4. Serves as voice of the project or spokesperson to those who do not know about the project including the upper management

      5. Gather appropriate support for the project

      6. ensures buy-in throughout the organization

      7. Provides funding

      8. Provides Project SOW if not done by customer

      9. Provides information regarding the initial scope of the project

      10. May dictate milestones,key events or project end date

      11. Determine priorities between the constrains if not done by customer

      12. Provide information that help creating Project Charter

      13. Help organise work into appropriate project

      14. Encourages finalization of high level requirements & scope by the stakeholder

      15. Guide the process to get the project approval & formalized assisted by the project manager as necessary

   3. Function Manager

   4. Team

   5. Stakeholder

2. Conflict Management

   1. Ask above Questions

      1. Is Conflict BAD?

         1. Conflict is inevitable consequences of organizational interactions

         2. it can be beneficial

         3. It is resolved through

            1. Openness

            2. identifying causes

            3. Problem solving by people involved & their managers

      2. Should we spend time preventing the root cause of conflict?

      3. Who should resolve the conflict?

   2. Project Manager's Actions

      1. Informing the Team

         1. Exactly where the project is heading

         2. Project constrains & objectives

         3. Contents of Project Charter

         4. All key decisions

         5. changes

      2. Clearly assigning work without ambiguity or overlapping responsibilities

      3. Making work assignment interesting & challenging

      4. Following good project management & project planning practices

   3. Seven Sources of CONFLICT

      1. Schedule

      2. Project priority

      3. resource

      4. Technical opinion

      5. Administrative procedures

      6. cost

      7. Personality

   4. Conflict resolution technics

      1. Confronting

         1. Solving real problem

            1. WIN-WIN Situation

      2. Compromising

         1. Some degree of satisfaction to both parties

            1. LOSE-LOSE situation

         2. no party gets everything

      3. Withdrawal

         1. retreat or postpone decision

            1. Not the Best choice

      4. Smoothing

         1. emphasizes on Agreement rather than differences

      5. forcing

         1. pushing one view point

      6. Collaborating

         1. incorporate multiple viewpoints

   5. Right Steps to Solve the Problem

      1. Define what is the real or root problem.Not what is presented to you or what appears to be the problem.

      2. Analyze the problem

      3. Identify the Solutions

      4. Pick most suitable solution

      5. Implement solution

      6. Review the solution& confirm that solution solves the problem

3. Important terms & theories

   1. Expectancy theories

      1. Employees who expect to be rewarded for their accomplishment will remain productive as rewards meet their expectations

   2. Arbitration

      1. A neutral party hears & resolves dispute

   3. Perquisites(Perks)

      1. Employees receive special Rewards..Like parking spaces,corner offices,executive dining

   4. Fringe Benefits

      1. Standard benefits given to all Employees...like education benefits,insurance

   5. Motivation Theory

      1. McGregor's Theory of X & Y

         1. PM believes people are incapable , avoid responsibility & avoid work. So they need to be watched.

         2. PM believes people are willing to work without supervision

      2. Maslow's Hierarchy of Needs

         1. Self-actualization

            1. Self-fulfillment,growth,learning

         2. Esteem

            1. Accomplishment,respect,attention,appreciation

         3. Social

            1. Love,affection,approval,friends,association

         4. Safety

            1. Security,stability,freedom from harm

         5. Physiological

            1. Need air ,water,food,housing ,clothing

      3. David McClelland's Theory Of Needs

         Acquired Needs theory

         1. Need for Achievement

         2. Need for Affiliation

         3. Need for power

      4. Herzberg's Theory

         1. Hygiene Factors

            1. poor hygiene factors may destroy motivation but improving them will not improve motivation

            2. Working condition,salary,Personal life,Relationship at work,security,status