XMind

ITIL V3

1. Service Strategy (SS)

   1. Strategy Generation

   2. Financial Management

   3. Service Portifolio Management

   4. Demand Management

2. Service Design (SD)

   1. Service Catalogue Management

   2. Service Level Management

   3. Capacity Management

   4. Availability Management

   5. IT Service Continuity Management

   6. Information Security Management

   7. Supplier Management

3. Service Transition (ST)

   1. Transition Planning and Support

   2. Change Management

   3. Service Asset & Configuration Mgmt

   4. Release and Deployment Mgmt

   5. Service Validation and Testing

   6. Evaluation

   7. Knowledge Management

4. Service Operation (SO)

   1. Event Management

   2. Incident Management

   3. Request Fullfilment

   4. Problem Management

   5. Access Management

5. Continual Service Improvement (CSI)

   1. 7 - Step Improvement Process

   2. Service Measurement

   3. Service Reporting