XMind

Great Leader

1. Inspire Trust

   1. The Core of Leadership

   2. Get things done through influence and credibility

   3. Build Trust with others.

   4. No perform, no trust

   5. Nothing is as fast as the speed of trust.

2. Clarify Purpose

   1. The Value You Provide

   2. With clear and compelling purpose, people will volunteer their best efforts

   3. Clarify Team Purpose

      1. Define the job to be done

         1. Who are your team's most customers?

         2. What are your customers' most important goal?

         3. What specific job are your customers hiring your team to do?

      2. Create a strategic link

         1. What is your organization's mission and strategy?

         2. What are your boss's most important goals?

         3. How does your team directly support the two preceding questions?

      3. Connect to the money-making model

         1. Cash

         2. Margin

         3. Velocity

         4. Growth

         5. Customers

   4. Create a Vision

      1. What is the impact for your organization and others you serve?

      2. What Stories could you tell?

      3. How will members of your team benefit?

      4. What are some catchy phrases or mottos?

      5. What othe ideas do you have?

      6. What would the headlines be?

3. Align Systems

   1. Processes, Methodology to Achieve the Goal

   2. Euduring Success is in the systems.

   3. Implement Four Essential Systems

      1. Execution

         1. Focus on the wildly important

         2. Act on the Lead Measures

         3. Keep a compelling soreboard

         4. Create a Cadence of Accountability

      2. Talent

         1. Attract

         2. Position

         3. Develop

         4. Reward

      3. Core Work Process

         1. Investigate

         2. Design

         3. Develop

         4. Launch

         5. Manage

      4. Customer Feedback

         1. Always treat your customers as you would want to be treated.

         2. Bad Profits, Good Profits

         3. How likely is it that you would recommend this product or service to a friend or colleague?

            1. 0~6 detractors

            2. 9~10 promoters

            3. NPS (Net Promoter Score) = P-D

   4. Cannot measure, cannot improve!

4. Unleash Talent

   1. To release the talent and passion of our team toward our highest priorities

   2. Three Leadership Conversations

      1. Voice

         1. Affirm worth and potential

         2. Lighting the fire

      2. Performance

         1. Clarify expectations and accountability.

         2. Win-win Performance Agreement

            1. Desired Results

            2. Guidelines

            3. Resources

            4. Accountability

            5. Consequences

      3. Clear the Path

         1. Be a source of help.

   3. What is your voice?

      1. Need

      2. Passion

      3. Talent

      4. Conscience