XMind

Content items

1. What's new in Enterprise Software

   1. "what is enterprise 2.0"

   2. "New's from the following event: XXXX"

   3. "Information search and discovery in the enterprise"

2. New Features and their relationship to productivity

   1. "Top 10 quick parts for SharePoint"

   2. "Why upgrade to Office 2007/2010"

   3. "untying the MS Ribbon"

   4. "SharePoint's integration with Office, what does it mean to the user"

3. Adoption

   1. "Engaging with software vs. Using software"

   2. "Gartner on adoption risk"

   3. "What psychological factors drive adoption – 1. perceived ease of use, 2. perceived usefulness"

      1. Understanding perceived ease of use:

      2. Understanding perceived usefulness

   4. "The problem with end user communication"

   5. "Change management – users need to unlearn old ways of doing things"

   6. A story of software adoption - What ad-in tools tells us about software adoption

   7. "What adoption rates currently look like: a survey of IT professionals"

   8. "Adoption understood: Who is slowing down adoption? - a profile of 4 users"

   9. "Understanding what makes a person want to use new technology"

   10. Simple changes can be a big deal – try typing on a French keyboard

   11. "The 4 A's of software adoption"

4. Software Training

   1. Gartner"s estimate on the cost of downtime

   2. Trial and error learners – most do it, but what are the costs

   3. Adult learning styles – they will withhold questions

   4. How Little Things Make a Big Difference - what costs more: End-User operations/training or Software Licenses?

   5. Computer phobia still exists – university research on computer phobia scales

   6. S/W best practices: Perceived vs. Actual ability – self efficacy is key

   7. S/W best practices: keep it simple and relevant, the minimum manual

   8. Best practices: managing users with low motivation to learn

   9. Training Enterprise Social Software - the differences

   10. Best practices for training Office 2007

5. QRG

   1. Why Nevada vs. other guide options

   2. Why Nevada

   3. Compass/Light house