1. Quality Definitions
   1. Quality Assurance
   2. Quality Control
   3. Quality Improvement
   4. Quality Management
2. BA and management tools for quality
   1. Affinity diagram
      1. Capture ideas
         1. Brainstorming sessions
      2. Categorize them
      3. Share
      4. Use them for further analysis, prioritization and requirement
   2. Baselining
      1. How to improve baseline
         1. Identify source of baseline
         2. Collect data
         3. Analyze data
   3. Benchmarking
   4. Cause and effect diagram (fishbone/Ishikawa diagram)
      1. Cause (spines)
         1. People
         2. Process
         3. Material
         4. Machine
         5. Environment
      2. Head (effect/issue/problem)
      3. Ask 5 five times to identify root cause
   5. Control Charts
      1. Center line
      2. Upper limit
      3. Lower limit
   6. Cost of Quality
      1. Product cost (30%)
      2. Product appraisal and inspection cost (32%)
         1. Pre-release out-of-box (D2D testing)
         2. Requirement inspection
         3. Design reviews
         4. code inspection
         5. Glass box and black box testing
         6. Test automation
         7. Beta testing
      3. Product failure cost (35%)
         1. Internal
         2. External
      4. Prevention cost (3%)
         1. Subtopic 1
      5. Total Product cost=sum of the 4 above costs
   7. Earned Value/Cost CV
      1. BCWP-ACWP=CV (Cost variance)
      2. Helps detect early slippage
      3. Steps
         1. Measure a project's actual progress
         2. Forecast both project completion, date and final cost
         3. Track schedule and budget throughout project life cycle
      4. CPI (Cost performance Index)
         1. BCWP/ACWP=CPI
         2. Should be greater than 1
      5. SPI (Schedule performance Index)
         1. BCWP/BCWS=SPI
         2. Should be greater than 1
         3. CPI*SP1>1
   8. Flow Chart
      1. Business Process Map
      2. Data flow diagram
   9. Force Field Diagram
      1. Driving Forces
      2. Restraining Forces
   10. Histogram
       1. Standard Deviation
       2. Mean
       3. Variance
       4. Skewness
   11. Kaizen
       1. Sth in the org. should be improved everyday
       2. Quality and not profit first
       3. Defects are a treasure, finding defects is rewarding
   12. Pareto Principle
       1. Helps prevent spending excessive time on trivial problems
   13. Entity relationship& relationship diagram
       1. How various components interact on specific circumstance
       2. one to one, one to many and many to one relationship
   14. Scatter diagram
       1. e,g. hrs spent in requirement gathering section vs. regression, user acceptance and regression testing
   15. Six Sigma
       1. The amount of defect that falls outside 6 standard deviation from statistical mean
3. Management and Communication skills
   1. Quality Management
      1. Manage by process
         1. well defined and fully implemented processes on how work is done
         2. Proceses are controlled; results are documented
         3. Problems are determined by observing the processes not blaming people
      2. Manage with facts
         1. People want to base decisions on good information
         2. Subtopic 2
      3. Manage towards results
      4. Focus on customer
      5. Continuous improvement