1. reasons
   1. cost savings
   2. expedited decision speed
   3. need to support virtual teams
   4. need external experts
   5. improve decision-making process
2. capabilities
   1. Electronic Meeting
      1. brainstorming
      2. conferencing
   2. Virtual Meetings
      1. telephone
      2. videoconferencing
      3. document sharing device
   3. `Group scheduling
   4. calendaring
   5. planning
   6. conflic resolution
   7. model building
   8. Topic
3. WORKGROUP
   1. Process
      1. virtual team
      2. Dysfunctions
         1. conformance pressure
         2. lack coordination
         3. time-consuming
         4. influences
         5. afraid to speak
         6. air-time fragmentation
         7. repeat thing said
         8. information overload
         9. incorrect task analysis
         10. inappropriate representation
      3. knowledge
         1. Anytime
         2. Anytime
         3. Anyone
      4. opinions
      5. judgments
   2. Benefits
      1. provides learning
      2. catching error
      3. creative alternatives
      4. synergy
      5. Risk balanced
      6. better communication
   3. improvements
      1. group dynamics
         1. Delphi method
            1. anonymous questionnaries
         2. nominal group technique
            1. brainstorming
            2. non-electronic
4. GROUPWARE
   1. mode
      1. indirectly
      2. directly
         1. Support System
            1. Sharing data
            2. Sharing Information
            3. Sharing Knowledge
   2. enviroment
      1. Extranet
         1. Autodesk's Architectural Studio
      2. Intranet
         1. corporate address
         2. e-mail
         3. access
         4. software distribution
   3. work occurs
      1. time/place
      2. purpose
      3. task
   4. type products
      1. asynchronous
      2. synchronous