1. Vision
   1. A department/facility patients utilize based on quality care
   2. contribute to understanding of disease processes through imaging technology
   3. will lead excellence in imaging services, education and patient care delivery
2. Mission
   1. provide good quality care to patients
   2. to offer clinical expertise in medical imaging and technology
   3. recruitment/retention of an outstanding clinical staff and faculty
3. Values
   1. trust and respect among co-workers, physicians, leadership
   2. patient satisfaction and needs
   3. maintain high quality standards
   4. foster an environment of innovation and education
   5. maintain policies/standards based on evidence based practice and technology advances
4. Objectives
   1. competitive advantage
   2. Obtain dexa- scanning both hip and lumbar region giving the best possible results for osteopenia in female patients
   3. testing results obtained in 24 hours
   4. increase technology/up to date; better technology = less time needed for testing
   5. increase media services
   6. obtain app where testing results can be viewed easily with dialogue between patient and physician
5. Strategies
   1. keep patients informed of necessary testing
      1. SWOT
      2. strengths- improve patient care, staff satisfaction
      3. weaknesses- volume control, technology advancement
      4. opportunities- better equipment, less testing time
      5. threats- other facilities, staff culture
   2. greet patients and introduce self and role
   3. provide warm robes to patients for comfort and privacy
   4. self schedule for staff
   5. promote team work with rotation of job duties
   6. follow up phone calls with patients day after testing
6. Goals
   1. Short term
   2. increase patient satisfaction scores
   3. identify and brain storm issues
   4. Intermediate
   5. Increase educational offerings for staff
   6. communicate with product vendors for new equipment upgrades
   7. Long term
   8. budget yearly for keeping equipment up to date
   9. patient message care note-online education about testing
   10. organizational culture- open communication, idea formation, risk taking
7. Where are we going?
8. What do we do?
9. Why do we do it?
10. How will we act on our plans?
11. What do we plan to achieve?
12. How can we measure our progress?