FAQ

1. [XMind Pro] I have renewed my account online. But now, I can not signin in XMind and use XMind Pro feature?

   While you launch XMind and sign in with your account, XMind will connect Server to verify if your account has right to use XMind Pro features. So, if there is firewall in your network or you are using Proxy to access the internet, please do below settings.

   1. Firewall: Please add http://www.xmind.net/ into the trust list(white list) in the firewall.
   2. Proxy: please use the same setting in XMind too.
      • Go to Preferences Dialog under Edit menu(It's under XMind menu on Mac OS X).
      • Click "Network Connections".
      • Choose "Manual" at Active Provider.
      • Select your proxy type, HTTP or SOCKS, and click "Edit".
      • Type your settings and click "Ok".
      • Click "Apply" to apply this setting in your XMind, and click "OK" to finish.

   If you have more questions, please contact Support@XMind.net.

2. [XMind Pro] I bought the subscription code, how do I upgrade to XMind Pro version?

   1. First, please sign into your account, and renew your account with this subscription code.
   2. If you have already had XMind 3.1, you have not to download any additional files. Please launch your XMind 3.1, and sign in with your renewed account.
   3. If you are using other versions, such as v3.0.1, v3.0.2, or v3.0.3, please download and install the latest version, then sign in with your renewed account.

3. [Basic] I have tried many ways, but still can not launch XMind on Mac OS X?

   XMind v3.1 for Mac OS X has used some AppleScript. Sometimes, it may not work fluently on Mac OS X. Then XMind will not be able to run. Once meeting this problem, please follow the steps below to launch XMind:

   1. Go to "Applications" folder, and find "XMind.app".
   2. Right-click XMind.app to open the context menu.
   3. Select "Show Package Contents"
   4. Open "Contents", then open "Resources", and you'll see another "XMind.app"
   5. Drag the new "XMind.app" to your dock.
   6. Now, click it.

4. [XMind Pro] How can I upgrade to XMind Pro?

   XMind Pro v3.1 has the same installation package with XMind v3.1. To enjoy XMind Pro features, please:

   1. Purchase the subscription code at the Purchase Page.
   2. Sign into your account.
   3. Click "Subscriber"(or "Renew") button at the left sidebar.
   4. Paste your subscription code into the fields, and click "Activate" button.
   5. Launch your XMind, and sign in with your activated account
   6. Now, all XMind Pro features are available.

5. [XMind Pro] Should I be connected to the Internet when I am using XMind Pro?

   It's always best to be online when you are using XMind Pro. Our system requires you to sign in with your XMind ID. Then we can alert you to any new release updates, and you can easily upload and share your mind maps on XMind Share. Of course you can still use all features XMind Pro offline when you are not connected to the Internet.

6. [XMind Pro] How do I renew my XMind Pro subscription?

   There are two ways to renew your XMind Pro subscription:

   • Purchase a new subscription code at the Purchase page Or from a reseller. After you receive the subscription code, sign into XMind.net and enter the code(s) in your XMind account.
   • You can also sign into XMind.net and purchase a subscription directly from your personal account page.

   If you buy subscription in your personal page directly, your account will be renewed automatically after your payment.

7. [XMind Pro] When I purchase XMind Pro, will I be sent a boxed copy of the software?

   No. After purchase, you can download the software directly from our download page.

8. [XMind Pro] Is a trial version of XMind Pro available?

   At present, XMind Pro 3 does not have a trial version available.

9. [XMind.net] How do I share my mind maps with others?

   There are two types of mind maps in XMind Share: Public and Private. If you want your friends, family, or colleagues to view a public map, you can just send the link to a specific map to them, and they can view the map without an XMind account. Private maps also have a link, but people who you share with must have an XMind ID in order to view them. After clicking the link that you send, the viewer will be prompted to log into their XMind account.

10. [XMind.net] How do I upload mind maps?

    You can upload mind maps by following simple steps:

    • Launch XMind 3 or XMind Pro 3.
    • Create a new mind map, or open an existing map.
    • Click on the "Upload" icon on the toolbar, or Choose "File > Upload" from the menu.
    • In the setting dialog, you can do the following things:
      • Add a description for this mind map.
      • Set the map's properties: "Public and Downloadable", "Public" or "Private"(available in XMind Pro only)
      • Create a small screenshot of this map in Thumbnail
      • Click "Upload".
    • Click "Upload".
    • Sign in XMind.net in the popout dialog
    • Click "Ok" and finish the process.

    

11. [XMind.net] What is XMind Share?

    XMind Share is a web service XMind LTD provides that lets you upload and share your mind maps online with your family, friends, and colleagues.

    XMind Share is free for public sharing. Once you sign up on the XMind Official Website, you will have an XMind ID. At this point, you can upload as many maps to your account as you like. These maps are public, and can be viewed by anyone visiting the XMind Share site. However, only the people who have an XMind ID can favorite, leave comments, and download these public maps freely.

    If you have an XMind Pro subscription code and enter it to your account, you can choose to make your online maps private, and share only with people you specifically invite. The invited people need to have an XMind ID to see these private maps.

12. [XMind Pro Subscription Code] How do I use multiple subscription codes?

    If you buy multiple subscription codes, you can either bind them all to one XMind ID, or to multiple XMind IDs corresponding to the number of codes you purchased.

    For example, if John buys 5 monthly subscription codes and 1 yearly code, John can bind all 6 codes to his own XMind ID. Or, John can bind one code to his XMind ID and share the rest with up to 5 other people, each of whom can bind a code to their own XMind ID.

13. [XMind Pro Subscription Code] When will my subscription code expire?

    When you bind a subscription code to an XMind ID, our system begins to count the start date for the code at that time. If it is a monthly code, it will expire on the same day of the next month. If it is a yearly code, it will expire on the same day of the next year.

    For example, if you bind one monthly code to your XMind ID on 09/30/2008, this code will expire on 10/30/2008. If you bind one yearly code to your XMind ID on 10/31/2008, this code will expire on 10/31/2008.

    If you purchase an XMind Pro subscription directly from your personal page, your account will be renewed automatically after your payment is processed.

14. [XMind Pro Subscription Code] Is my subscription code transferable?

    Yes. You can transfer your codes to your friends, family, or others. But each subscription code can only be used by one XMind ID.

15. [XMind Pro Subscription Code] My subscription code is going to expire, and I do not plan to renew it. What happens now?

    You will receive an email notice before the expiration date. After the expiration date has passed, you will no longer be able to use XMind Pro or private sharing on Xmind Share. Your private maps on xmind.net will no longer be viewable or downloadable, and will be deleted from the service one month after the expiration date has passed, if you choose not to renew your XMind Pro subscription before then.

    For example, if you purchase a one year subscription code on 10/31/2008, this code will expire on 10/31/2009. On 09/30/2009, you will receive the first email from XMind LTD to alert you that your subscription will expire within one month. On 10/24/2009, you will receive a second notification email. If you do not renew by 10/31/2009, your XMind Pro will no longer work. The private maps online will not be available for viewing or download. If you do not renew by 11/30/2009, any private maps in XMind Share will be deleted.

16. [XMind Pro Subscription Code] How to activate my account with the XMind Pro subscription code?

    After receiving your subscription code, you can use it to activate your account with the following steps:

    1. Visit XMind.net, and sign into your account. If you don't have an account, please Sign Up one account for free.
    2. Click "Subscriber" button(or Renew) on the left sidebar.
    3. Paste your code into subscription field.
    4. Click "Activate" to bind this code to your account.
    5. Launch XMind Pro.
    6. Sign in with your activated XMind Account.

    Once your subscription code expires, you will not be able to use the XMind Pro features until you renew account..

17. [XMind Pro Subscription Code] I would like to purchase multiple subscription codes. Is there a volume discount available?

    Please visit our purchase page for price details. If you want to know more, please send email to Sales@mxind.net.

18. [XMind Pro Subscription Code] How do I get a subscription for XMind Pro?

    XMind Pro is a subscription-based program. To properly subscribe to XMind Pro:

    1. Buy Subscription code from our Purchase page.
    2. Sign up your XMind. You can register your XMind ID either before or after purchasing subscription code.
    3. Sign int to XMind account, and activate your account with the subsciption code.
    4. Download and install the correct XMind Pro version for your operating system on your computer.
    5. Launch XMind Pro and sign in with your XMind ID.

19. [XMind Pro Subscription Code] What is the XMind Pro 3 subscription code?

    XMind Pro subscription codes consist of 25 letters and digits, separated by dashes into 5 letter groups. All of the letters in the code are upper case. (e.g. XM234-XM234-XM234-XM234-XM234). With this code, you can activate your accont to enjoy all XMind Pro features.

    There are some kinds of subscription codes. One type is one-year code, which expires after one year. And one code can be used one time only.

20. [XMind.net] Can I use OpenID to sign into my account?

    If we have OpenID, we can use it to sign into our account on xmind.net. We can use the steps below:

    1. Signup an account at: http://www.xmind.net/signup/.
    2. Click "Settings" button at the left sidebar.
    3. Click "Add OpenID" button.
    4. Select the OpenID you want to use and click Continue.
    5. Now, follow the steps required by your OpenID server and add your OpenID.

21. [XMind.net] Can I have multiple XMind IDs?

    Of course, you can own multiple XMind IDs. However each subscription code can only be used by one XMind ID. Once a code is used, it cannot be used again by another XMind ID.

22. [XMind.net] What is an XMind ID?

    XMind ID is the name of your account on http://www.xmind.net. You can sign up to get an XMind ID for free. When you have an XMind ID, you can share your mind maps online. If you have an active XMind Pro subscription, you can use the advanced feature of XMind Share, which is to make your online mind maps private.

23. [Basic] What does XMind do with any personal information that I provide?

    We take your right to privacy seriously and want you to feel comfortable using our products and services. Therefore, we will not distribute, sell, or share your registration information with anyone. Please refer to our privacy policy for more details.

24. [Basic] Can I add my own images into XMind to use as markers?

    You can import your own markers to use in XMind by:

    • Launch XMind and Open "Marker View".
    • Click "Show marker manager" on the marker view toolbar.
    • Add and name your own marker group in the opened preference dialog.
    • Add and name your own images into added mareker group.
    • click "OK", and finish all steps.

25. [Basic] Can I add my own images into the XMind gallery?

    You can add your own images into the XMind gallery by:

    • Windows: Copy and plaste your images to the XMind image gallery folder. This fold is:
      C:\Program Files\XMind\plugins\org.xmind.ui.gallery.resources_3.0.1.200812152237\images
    • Mac: Copy and plaste your images to:
      /Applications/xmind.app/Contents/plugins/org.xmind.ui.gallery.resources_3.0.1.200812152237/images

26. [Basic] When creating a map, can I position the topics freely?

    In XMind, you can position your topics in several different ways. While selecting a topic, you can choose how to position the topic by pressing one of these keys:

    • Shift: The selected topic will not be linked with its current parent topic, and become a floating topic.
    • Ctrl: Copy and move the selected topic.
    • Alt: Move the main topic to a specific location on the map.( This function is only available in the "Mind Map"structure option.)

27. [Basic] How do I start using XMind 3 or XMind Pro 3?

    After downloading and installing XMind, follow these steps:

    1. If you do not have an XMind ID, sign up an ID at Sign Up page.
    2. If you have the subscription code, please sign into your account page and use your subscription code to activate your XMind account.
    3. Launch XMind, and sign in with your XMind ID.
    4. Now, you will be able to use XMind or XMind Pro seamlessly with our XMind Share service.

28. [Basic] Will I still be able to open and edit my maps if my XMind Pro subscription expires?

    If your XMind Pro subscription has expired and you choose not to renew the subscription, you can still use XMind 3, an open source edition of XMind, to open and edit your maps. However, you will not have access to the advanced features that XMind Pro offers.

29. [Basic] What operating systems does XMind support?

    XMind is a cross-platform software package, and can be used on Windows, Mac, and Linux-based systems. The functionality of XMind is exactly the same for each of these operating systems. The XMind download page contains all of the installation packages; just choose the right one for your system.

30. [Basic] Can I use XMind on my portable hard drive or a U-Disk?

    XMind can be downloaded as a portable "all-in-one" zip file package. Un-zip the file into an empty folder on your drive. The zip file contains four different packages: XMind for Windows, XMind for Mac OS X, XMind for Linux, and XMind for 64-bit Linux.

    Connect your portable drive or U-disk to any computer that uses one of the four operating system options, and launch XMind from there.

31. [Basic] How do I change the language used in the XMind interface?

    You can change the XMind interface language to English by following the steps:

    • Find the installation folder of XMind (Windows/Linux) or the application package "Application folder / XMind (right click)/Show Package Contents/Contents/Resources/XMind/Show Package Contents/Contents/MacOS" folder(Mac)
    • Open xmind.ini file with any text editor.
    • Add the following two lines file to the beginning of this file
      First line: -nl
      Second line: en_US

      

    • Save this file and re-launch XMind.

    You can also change the interface language to other languages by changing the second line text from "en_US" to:

    • Simplified Chinese: zh_CN
    • Traditional Chinese: zh_TW
    • German: de
    • Japanese: ja

32. [Basic] XMind seems to be running slowly on my computer. How can I improve the performance of XMind?

    You can improve the performance of the XMind application by modifying some of the graphical display functions and spell-checking capabilities in XMind. To make these changes, follow these steps:

    • To modify graphics settings, Choose "Edit > Preferences > Mind Map", uncheck the "Enable animation" and "Enable Shadow" boxes, and press OK.
    • To modify spell check settings, Choose "Edit > Preferences > Spelling", uncheck the "Enable spell checking" box, and press OK.

33. [Basic] Can I build more than one map in a single workbook?

    Yes, you can build multiple maps within one workbook. Each map is saved as an individual sheet within the workbook. When you save this workbook, all of the maps will be saved as a single file for easy distribution.

34. [Basic] What is the difference between XMind 3 and XMind Pro 3?

    XMind 3 and XMind Pro 3 are the two current editions of XMind. XMind 3 is the free version of the application, and releases 3.0 and above are dual-licensed under the Eclipse Public License (EPL) and the GNU Lesser General Public License (LGPL).

    XMind Pro is a commercial software application. In addition to all XMind 3 features, it has advanced features such as Presentation mode, Audio Notes, Task Info, Gantt View, Filter, and Private Sharing on XMind Share. For a full comparison of XMind 3 and XMind Pro 3, see ourFeatures Comparison Chart.

    XMind Pro use is based on a subscription service. You can buy a monthly or yearly subscription code to activate and use XMind Pro.

35. [XMind.net] How do I contact XMind Ltd.?

    You can contact XMind by using one of the following methods:

    • Skype: support.xmind((There is no charge to contact XMind via Skype.)
    • Tel: 0086-755-86172020
    • Emails:

      News: info@xmind.net

      Support: support@xmind.net

      Sales: sales@xmind.net